Terms & Conditions

Website Terms & Conditions

Terms and Conditions for Rough Hill Farm Shop

1. Introduction 1.1. Welcome to Rough Hill Farm Shop! These Terms and Conditions (“Terms”) apply to the use of our website, www.roughhillfarmshop.co.uk, and all services and products provided by Rough Hill Farm Shop, including but not limited to ticket sales for our petting and feeding experience, and the sale of goods such as meat, groceries, flowers, and alcohol.

1.2. By using our website or purchasing any products or services from us, you agree to these Terms. If you do not agree with these Terms, please refrain from using our website or purchasing any products or services.

2. General Information 2.1. Business Name: Rough Hill Farm Shop
2.2. Registered Address: Rough Hill Farm, Redditch, Worcestershire, B97
2.3. Contact Details:

Email: hello@roughhillfarmshop.co.uk
Telephone: +44 1527 543 322

3. Ticket Sales for Petting and Feeding Experience

3.1. Ticket Booking
Tickets for the petting and feeding experience at Rough Hill Farm are available for purchase through our website. All tickets are subject to availability and may be limited in number.

3.2. Pricing
All ticket prices are listed in GBP (£) and include VAT at the prevailing rate.

3.3. Booking Confirmation
Once your ticket purchase is complete, you will receive an email confirming your booking. Please keep this confirmation as proof of your booking.

3.4. Age Restrictions
Children under the age of [insert age] must be accompanied by an adult. Children and adults must have a valid ticket for entry.

3.5. Rescheduling or Cancellation
Tickets are non-refundable unless the event is cancelled by Rough Hill Farm. If you are unable to attend the booked experience, we may allow you to reschedule your visit subject to availability. Please contact us as soon as possible for assistance.

3.6. Health and Safety
Participants in the petting and feeding experience must follow all health and safety instructions provided by our staff. Rough Hill Farm reserves the right to refuse entry or remove participants from the experience if safety instructions are not followed.

4. Online Goods Sales

4.1. Product Information
We make every effort to ensure that the products listed on our website are described and displayed as accurately as possible. However, there may be slight variations in product appearance, packaging, or availability.

4.2. Pricing
All prices for products are in GBP (£) and include VAT at the prevailing rate unless otherwise stated. Shipping costs may be added at checkout.

4.3. Ordering Process
To place an order, you must complete the online checkout process, providing accurate details for billing and shipping. By placing an order, you are making an offer to purchase the selected goods. We reserve the right to accept or decline any order at our discretion.

4.4. Payment
Payment must be made in full at the time of purchase using one of the payment methods available on our website. We accept major credit and debit cards, as well as other payment methods as outlined during checkout.

4.5. Delivery
We aim to deliver products within the specified time frame, but delivery times may vary depending on the product and delivery address. We are not liable for any delays caused by third-party delivery companies.

5. Returns and Refunds

5.1. General Return Policy
Under the Consumer Rights Act 2015, you have the right to cancel your order within 14 days of receiving your goods for a full refund. However, some items are exempt from this return policy due to their nature, including perishable goods (such as meat, groceries, and flowers), and alcoholic beverages.

5.2. Perishable Goods
Due to health and safety reasons, we cannot accept returns or issue refunds for perishable goods, such as meat, groceries, and flowers, unless the product is faulty or damaged upon receipt.

5.3. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us immediately. We will arrange for a refund, replacement, or exchange, depending on your preference, provided the product is returned to us within 14 days of delivery.

5.4. Alcohol Sales
You must be over the age of 18 to purchase alcoholic beverages from Rough Hill Farm Shop. We reserve the right to request proof of age if necessary. Due to alcohol regulations, we cannot accept returns on alcohol unless the product is damaged or defective.

5.5. Return Process
If your return is eligible, please contact our customer service team at info@roughhillfarmshop.co.uk to initiate the return process. We will provide you with instructions for returning the product. The customer is responsible for the cost of returning the goods unless the item is faulty or not as described.

5.6. Refunds
Refunds will be processed within 14 days of receiving the returned item or cancellation request. Refunds will be made to the original payment method.

6. Privacy and Data Protection

6.1. Personal Data
We respect your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and store your information. By using our website, you agree to the collection and use of your personal data as described in the Privacy Policy.

7. Liability

7.1. Limitation of Liability
To the fullest extent permitted by law, Rough Hill Farm Shop is not liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.

7.2. No Liability for Force Majeure
We are not responsible for any failure or delay in performing our obligations under these Terms due to events outside our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.

8. Governing Law and Dispute Resolution

8.1. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

8.2. Dispute Resolution
Any dispute arising from these Terms shall be resolved through alternative dispute resolution (ADR) or, if necessary, through the courts of England and Wales.

9. Amendments to Terms

9.1. Changes to Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will apply to all purchases made after the revised Terms are published.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: hello@roughhillfarmshop.co.uk
Telephone: +44 1527 543 322